FAQ
SHIPPING INFORMATION
Shipping Coverage:
We currently ship and deliver to the US
Delivery Timelines:
- Cutoff Time: Orders placed by 5:00 PM CST ship faster. Orders after are processed next business day.
- Processing Time: 1-3 business days (Monday to Friday)
- Shipping Time: 6-9 business days to the United States (Monday to Friday)
- Estimated Total Delivery Time: 7-12 business days
Processing Time: We aim to process all orders within 1-3 business days.
For more details, please visit our Shipping Policy page
REFUNDS & RETURN
We have a 30-day refund & return policy, which means you have 30 days after receiving your item to request a return and be eligible for a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@asheroak.com
CONTACT US
If you have any questions or inquiries, please use one of the two following contact methods, and we'll get back to you as soon as we can:
Name: Asher Oak
5215 W 5th Ave, Stillwater, OK, 74074
Email: sales@asheroak.com
Phone: +1 (800) 562-9718